FAQs

Set up an EcoChain account

How do I set up an EcoChain account?

Please contact us by filling in the contact form or by calling us +31 20 3035 777. An account will be set up, and you will be ready to go within five minutes.

I've tried to register, but I'm not receiving an activation email, what should I do?

First, please check your spam folder. You can search for mail send from noreply@ecochain.com. If you are sure that you have not received an email, please contact us at support@ecochain, and we will help you to complete your registration.

Getting started

Do I need any expert knowledge or experience to work with EcoChain?

Environmental management and Life-Cycle Assessment (LCA) technology have been around for years. Most of these applications require training and a background in environmental science. We believe that environmental information, just like financial information, should be accessible and interpretable for all your stakeholders, but most of them should not be burdened with LCA information and methodological aspects. Ecochain converts scientific, environmental data to performance statistics that everyone understands, – helping everyone to make better decisions, enabling everyone to make sustainable change.

What data do I need to implement EcoChain?

To implement Ecochain, you need to gather all the data that regards your company’s use of resources – it’s use of energy, materials, transportation and so forth. It is most likely that your company’s ERP system will hold most of the relevant data. Key departments to involve are finance, procurement & supply chain management, process management & R&D. If you register for a freemium account, the system will guide you step by step to gather and enter relevant data. You can register on app.ecochain.com.

Can I import data from my data systems into EcoChain?

EcoChain comes as a SaaS application. Therefore no specific system requirements are needed to work with EcoChain. We advise you always use the latest browser versions; IE 9 and up, Chrome, Firefox or Safari.

What are the system requirements for working with EcoChain?

Yes, it is possible to import data directly to EcoChain.  However, this requires our support. Please contact us via support@ecochain.com

Working with EcoChain

Where can I find the user manual?

You can access the user manual by clicking on the SUPPORT button in the lower right corner of your screen. The support pages will automatically show the support section that applies to the page you are working on.

How do I add users to my account?

You can manage your users in the settings page of your account. Click the settings button in the top right of your screen, next to your username. Select ‘Users’. Here you can manage the authorizations of different users and add new users by inviting them via e-mail.

I’ve lost my login name/email, what should I do?

The login name for EcoChain is an email address.  Tip: Search your mail for noreply@ecochain.com to find out which email address is linked to your EcoChain account. If you cannot retrieve this email, please contact us, and we will help you out as fast as we can!

I have typed in the wrong login details three times, and now I am blocked, what should I do?

As a safety measure, your IP-address is blocked for an hour. After this hour you can try to log in again.

I've lost my password, how can I get a new one?

If you have forgotten, you can select the forgot password title on the login screen. Provide your e-mail address, and you will receive an e-mail from us. Follow the instructions in this e-mail to reset your password.

Where can I change the year of input?

Please find the active year in the top left corner. Click on it, and a drop-down menu will open to allow you to select another year. Just click on your year of choice to load that year’s data.

How can I change the language?

Click on the settings icon, left to your account name (top right corner). Select regional preferences and click on the language to open a drop-down menu to change the language.

Currently, EcoChain is available in four languages, English, Nederlands, Deutsch, and Français.

I keep running into an error, what should I do?

Please contact us at support@ecochain.com, make sure to include a screenshot and a description of the error including which browser and operating system you use and what you were doing when the error occurred. We will make sure to get back to you with a solution as soon as possible.  (24hr response rate)

About EcoChain

What norms and standards does EcoChain comply with?

We have been verified by KEMA to be compliant with ISO14040 and EN15804. Furthermore, EcoChain is compliant with the Dutch CO2-Performance Ladder, ISO14025, ISO14044 and the Greenhouse Gas Protocol. The ISO norms are internationally accepted formats for Life Cycle Analysis, while the EN15804 is aimed explicitly at construction products.

How do I know that my data is secure with EcoChain?

The EcoChain platform undergoes regular security testing to make sure your data stays secure. To ensure maximum security, we advise our clients to change their passwords regularly and not to share their account details with anyone. EcoChain uses the Equinix IBX® data center servers. They have been certified according to ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007, ISO 27001:2005, and ISO 50001:2011, and they are ‘PCI-DSS Chapter 9’ compliant.

Who owns my data?

You and your company remain the owner of your data. This means that you control who has access to your account and which environmental product data are disclosed to the EcoChain database and to supply chain partners.

Where does the environmental data come from that is used in EcoChain?

EcoChain only uses certified databases and keeps up to date with the latest standards. EcoChain users can choose which impact standard they would like to use, including European, US, and international standards. Reference values for materials are based on different databases, and we have our own. The source of material reference values is depicted in the application. Among the databases we use are EcoInvent, ELCD, and USLCI.

What does Scope 1,2,3 mean?

The GHG Protocol Corporate Standard classifies a company’s GHG emissions into three ‘scopes.’ Scope 1 emissions are direct emissions from owned or controlled sources. Scope 2 emissions are indirect emissions

from the generation of purchased energy. Scope 3 emissions are all indirect emissions (not included in scope 2) that occur in the value chain of the reporting company, including both upstream and downstream emissions.

What are impact categories and what do they mean?

To conduct a Life Cycle Assessment to determine a product’s footprint you need to take many impact variables into the equation, such as ecotoxicity, smog, global warming. Ecochain includes 31 different environmental categories. More information on the impact categories can be found in the appendix of the user manual.

Can’t find the answers?

Contact us if you have further questions or ideas you want to share. We are always happy to help out!

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